Patrice journey with the Reymann teams · 2015–2017
Reymann
A production architecture that links network, storage and virtualization; a work of reading dependencies and technical coordination.
Discover the projectCloudlab · clients, projects and collaborations
Concrete experiences. Human care.
The experiences presented situate the teams and the contributions. They fuel an approach to hosting that connects your applications, systems and people.
Customer reviews and feedback
Customer feedback from our brand Agedis.
Telephony, messaging, posts and business tools: these returns concern computer support Agedis, Cloudlab.
"Exceptionally eager"
"You guys are superior to any teams we work with in different destinations."
Two SPIE assessments reported by Ramona Fischer to Strasbourg Events on April 17, 2026, then transmitted to the team on April 27 by Gaël Euzenot. They salute the Strasbourg Events welcome and all the service providers; Gaël adds his own congratulations.
"Our clients are very satisfied with the quality of your work."
Cyril Diebolt of Strasbourg Events reports on SPIE customer satisfaction. Gaël Euzenot passes on these thanks to the team for its IT and audiovisual services.
"Thank you very much for your colleague's quick intervention. Everything has come to order."
The communications department confirms the return to work after the intervention of Olivier's colleague.
"Yes, I've just tested it several times, it works now! All three phones ring simultaneously. A big thank you to Martin and to you for your responsiveness."
Fiona Goerg confirms several tests: all three phones ring simultaneously. She thanks Martin and his interlocutor for their responsiveness.
"I just did the test on my side and it works perfectly. Thanks again to you and very nice summer too!"
Fiona Goerg confirms the result of her own test to Pierre. This return concerns voicemail, in July 2026.
"It's perfect, everything works on my side, thank you!"
Alyssia Vichery confirms to Pierre Burel how the tools work in the exchange dedicated to the shared calendar and meetings.
"Yes, it works. Thanking you for your responsiveness."
The sales department confirms to the after-sales service that messaging has returned to operation.
"It also works well on my PC. Is it related to the incident on the box this morning? A big thank you to you!"
Carole Greusard confirms to Pierre that access also works on her workstation after the intervention.
"A big thank you for your help. [...] Bravo the team Agedis. »
Nicolas Sarrut thanks Etan and the Agedis team after providing IT assistance.
"Thank you again for the excellent speech of your colleague who has unlocked my problem of previewing pdfs."
Sébastien Ernwein confirms the resolution of his problem of previewing PDF files.
Extracts from written returns, dated and attached to the department concerned. Testimonials from individuals are anonymized. The dates and periods locate each return.
Discover the projects and support Agedis →Concrete missions, teams involved
Situated experiences. Concrete contributions.
The references below present the context, teams and contribution of Patrice. They explain the experience mobilized today to prepare accommodation.
Project Reymann · coordination with VDS, hosting company · 2022
Clestra
A server for the new site, access to prepare and stakeholders to coordinate: a concrete example of the link between the application and its hosting.
Discover the projectConcrete missions, teams involved
People and gestures to prepare for operation.
System support and the care taken in the connections give a concrete basis to the hosting project. These intervention photographs illustrate the working method.
Agedis · system support
Support uses.
An exchange with the people who use the tools helps to clarify the need, prepare accesses and verify return to work. Agedis, Cloudlab, carries this competence systems.
IT support Agedis
Equipment and connections
Prepare the connection.
Identifying the port and link before connecting equipment helps track dependencies and prepare for interventions. The on-site network component then meets the needs for access to hosted services.
The on-premises network with Alltech
Identification and monitoring
Keep connections readable.
Orderly mixing and identified links facilitate reading of equipment. This knowledge helps stakeholders find connections and prepare a change with the right information.
Preparing the infrastructure componentConcrete missions, teams involved
Reymann : read the infrastructure with production constraints.
Patrice journey with the Reymann teams · 2015–2017
Editorial production depends on its files, applications and the availability of resources that link them. The project exchanges address network cores, ESX hosts, Fibre Channel storage and equipment connections. Patrice participate in the understanding of this architecture and in the coordination of stakeholders.
The big picture is used to locate dependencies: where the data is located, how machines access it and what elements should be examined when a service encounters a difficulty. The replication diagnosis discussed in 2017 notably addresses time synchronization between sites.
This experience brings a useful discipline to your project: representing the services and their connections, specifying the controls, then distinguishing an applied change from verified operation in usage.
Concrete missions, teams involved
Clestra: prepare the environment with the host and the web team.
International Clestra project · Patrice with Reymann · SDV provides accommodation · 2022
The new Clestra site brings together the company, the agency and a hosting partner. The server is set up at SDV. Patrice contributes to the technical coordination and preparation of access conditions, so that the project team can intervene in the planned environment.
In this type of file, each contribution must join the next: the host prepares its environment, the application specialist knows the needs of the site and the company validates authorizations and priorities. Coordination provides a framework for discussions and makes it possible to find out who is speaking on what subject.
The same care applies to a project that you prepare today with Cloudlab: gather the prerequisites of your agency or your publisher, organize access to the system and check important functions together before commissioning.
Concrete missions, teams involved
An app to welcome, a journey to prepare together.
The starting point is your business: the people who use the software, the data to be found and the periods when you need the service.
The first exchange provides a framework.
You describe the application, the users and what leads you to review the hosting: evolution, moving a server or need a clearer support. We identify the publisher, the administrator and the people who will be able to verify the usages.
Dependencies become a staging file.
The project brings together the versions, the database, the documents, the planned processing and the exchanges with the other tools. Access, prior backups, data to be retrieved and return conditions are specified with the stakeholders concerned.
The environment is checked before the switchover.
The controls are chosen according to the service provided: opening a file, consulting a document, producing a document or retrieving an exchange. Agedis prepares the agreed system; the publisher or Dtouch verifies the application part of its scope.
Monitoring concerns the result used.
Connection and return to work are verified with the people concerned. Open points are kept with their sequence. You will find the contacts for hosting, the system and the application, as well as the elements useful for the next development.
Concrete missions, teams involved
User feedback provides a checkpoint.
Example of system support with the Agedis team; the system contribution is distinguished from the data center component Cloudlab.
August 5, 2026 · Return by email, reworded
A Linux server that is back in service.
After an interruption in access to a file transfer server, the user thanks Etan for putting it back into service. It then authorizes the system update, then thanks again after its confirmation.
Exchange with the system team Agedis. Anonymous paraphrase of a user return; the server is hosted on the client's premises.
Read the context of the fileAgedis, sign of Cloudlab
A human relay for systems.
The availability of an environment and the return to use require verifications at several levels. The role of Agedis is to prepare and support the system; Cloudlab covers the data center and hosting component defined for the project.
You have a clear reading of the contributions, with a follow-up of what has been verified and the topics to be pursued with your editor or integrator.
Discover Agedis IT monitoringConcrete missions, teams involved
Prepare your project from what matters to you.
An in-service application, an evolution to be organised or an environment to be taken over: let's start with the uses and the people involved.